Returns

You can return parts you have not used. The law gives you 14 days; we give you a little more where we can.

Your right of withdrawal: 14 days

If you are a consumer in the EU you may withdraw from your purchase within 14 days without giving a reason. The period starts on the day you (or a person you name) receive the goods; for an order in several parcels it starts with the last one.

How to return something

1. Tell us that you withdraw. The quickest way is the button Withdraw from the contract (in the footer of every page and on your order page): no account needed. You can also start a return from your order in your account, email hello@switchboard.example with your order number and the items, or use the model withdrawal form below. A clear statement is enough.
2. We answer with a return address, usually within one working day.
3. Send the goods back within 14 days of your statement, in their original packaging where possible.
4. We refund the purchase price within 14 days of receiving the goods back, to the payment method you used.

Model withdrawal form

If you prefer a form, use our model withdrawal form: download it as a PDF (Muster-Widerrufsformular), fill it in and email it to hello@switchboard.example.

Who pays the return postage

You do. Use any tracked service and keep the receipt: you carry the risk until the parcel reaches us. If we sent you the wrong or a defective item, we pay the postage; write to us first.

Our goodwill window: 30 days

Beyond the legal 14 days, we accept unused, unopened parts in their original packaging for up to 30 days after delivery, for a refund of the purchase price.

What we cannot take back

• Opened switch packs, and switches that are lubed, filmed or soldered, because they cannot be resold.
• Lubed stabilizers and parts you have modified or built into a keyboard.
• Custom builds and items we made to your specification.
• Anything damaged by use, or returned without its essential parts.

Under the law, the right of withdrawal does not apply to goods made to your specification. If you are unsure whether an item counts, ask before you order.

Defective or not as described

Statutory warranty rights apply: for two years after delivery you can ask us to repair or replace a defective item, or to reduce the price or withdraw if that does not work. Tell us what is wrong and send a photo or a short video via Contact. We pay the postage for warranty returns.